Last updated: September 9, 2026
Trovesia offers a 30-day return policy. You have 30 days after receiving your order to request a return.
Starting a return
Before sending anything back, email us at [email protected] with your order number and a short explanation of your request. If your return is accepted, we will provide return instructions and, where applicable under our 30-day satisfaction guarantee, a return shipping label. Items returned without prior authorization may not be accepted.
Return eligibility
Unless your request is covered by our satisfaction guarantee or applicable consumer law, returned items should be in the condition in which they were received and include their original packaging and proof of purchase. For hygiene and safety reasons, we may be unable to accept products that have been misused, excessively consumed, contaminated, or damaged after delivery.
Gift cards and items that cannot legally be returned are not eligible. Contact us if you are unsure whether your order qualifies.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged, missing, or different from what you ordered, contact [email protected] as soon as possible and include clear photographs where appropriate. We will review the issue and arrange a suitable replacement, refund, or other remedy.
Exchanges
The fastest way to obtain a different item is to request a return and, once it is accepted, place a separate order for the replacement.
European Union cooling-off period
If an order is delivered into the European Union, you may have the right to cancel or return it within 14 days without giving a reason, subject to applicable exceptions for sealed personal-care goods and other products. This right is separate from Trovesia’s 30-day policy and does not limit any mandatory consumer rights.
Refunds
We will notify you after your return has been received and inspected. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds to your account.
If more than 15 business days have passed since we approved your refund, please email [email protected].
Questions
For any return or refund question, contact Trovesia at [email protected].